Office of Emergency Services 
1206 Sycamore, North Little Rock AR
Phone: 501-340-5365
Email: rezell@northlittlerock.ar.gov
Office of Emergency Services
Emergency Management and 9-1-1 Communications Center uses state-of-the-art equipment for efficient handling of all emergency calls for Fire, Police and Medical. A 9-1-1 comprehensive system for emergency telephone requests and coordination for emergency management during disaster exists in the same facility. Public Safety Dispatchers are responsible for answering 911 calls, rendering assistance to citizens and ensuring the safety of emergency responders.
Emergency Management and 9-1-1 Communications Center
Citizens calling 911 are witnesses to crimes/events, the more detailed information obtained from callers, the better the chances Police/Fire have saving lives and solving crimes. It is important callers stay on the phone with Dispatchers, relay as much information as safely as they can, taking note of their location, remembering to stay calm. Dispatchers listen to information and relay it to responding units at the same time. If your 911 call needs to be transferred to another agency by the Dispatcher, Dispatch will stay on the phone to ensure the proper agency answers the call when transferred.
The Public Safety Dispatcher will ask you several questions, be prepared to answer questions such as;
"Where is the emergency?"
"What happened?"
"How many people are injured?"
"Is this in progress?"
"Are weapons involved?"
"Can you tell us the suspect(s) descriptions?"
"Are the suspect(s) in a vehicle? If so, "Describe the vehicle."
"Are they leaving the scene?" If so, "Which way are they traveling?"
Landline (home phone)
A landline call is answered in the jurisdiction where the call originates as indicated by the address associated with the landline number. North Little Rock residents will reach North Little Rock 911 Center. Name, address, and phone number related to the originating location is displayed on a computer screen for Dispatch. Dispatch is required to confirm information.
Wireless (cell phone)
A wireless call is redirected from the wireless signal to the closest cell site tower, then by use of GPS to the closest 911 center to that cell site tower. Call information is relayed to that 911 center and with GPS technology computerized maps display an icon of the general location (within 50 meters) of the wireless call. Wireless 911 calls are not associated with physical locations, therefore, unlike landline calls, Dispatch must verify the location of the emergency, so knowing your location at all times will assist Dispatch in sending proper assistance to the right location